How far is Sokol Hotel from the city center?

Answer:
The distance from Sokol Hotel to the city center is 8 km.

What kind of breakfast is served at Sokol Hotel?

Answer:
During your stay at the Sokol Hotel you can enjoy a delicious breakfast, which takes place in the "Extended" format and includes a wide variety of cold and hot meals.

Is there parking at Sokol Hotel?

Answer:
The unguarded parking area is located in the courtyard of the Hotel. Please note that parking spaces cannot be booked in advance.

What documents are required to check into a hotel?

Answer:
*Passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as a document proving the identity of a foreign citizen;

*a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as a document proving the identity of a stateless person;

*temporary residence permit for a foreign citizen or stateless person;

*migration card, visa valid for the entire period of residence of a foreign citizen in a hotel (in accordance with the requirements of migration legislation). If the hotel staff establishes violations of the terms of stay in the territory of the Russian Federation, registration or other violations of migration legislation, the hotel has the right to refuse the Guest to check into the hotel.

What should I do if I forgot my documents?

Answer:
Check-in of the Guest at the hotel is carried out upon presentation of an identity document issued in the prescribed manner. In the absence of documents, the administration will be forced to refuse to check you into the Hotel.

Is there internet in the hotel?

Answer:
Throughout the hotel you can connect to the wireless Internet.

Where can I leave luggage before check-in and after check-out?

Answer:
You can leave your luggage in the storage room by contacting the reception and accommodation service.

What payment methods are available at the hotel?

Answer:
You can pay for hotel services in cash, by transferring funds to the hotel's current account (only for legal entities), as well as with bank cards of payment systems: MasterCard, VISA, Maestro, MIR, Union Pay

Are closing documents provided for reporting?

Answer:
When paying at the reception, the hotel provides a check and an invoice for hotel accommodation, as well as a certificate of accommodation upon request.

How and when can I cancel my booking?

Answer:
* With guaranteed booking, the hotel expects the Guest until 12:00 the next day. Cancellations made more than 24 hours prior to arrival will be charged an actual room downtime fee equal to one night's stay.

* In case of non-guaranteed booking, the hotel expects the Guest until 18:00 local time on the day of arrival, after which the booking will be canceled.

Why are hotel room prices different and changing?

Answer:
The hotel works according to the dynamic method of price formation, which implies a change in price based on the current projected occupancy of the hotel, the general pricing policy in the market of hotel services in the region.

I would like to check in earlier or check out later?

Answer:
You can use the services of early check-in and late check-out.

Please note that these services are confirmed only if the rooms are available.

Can I invite guests to my room?

Answer:
At the request of the Guest and with the permission of the administrator of the Hotel, visitors invited by the Guest may stay in the room from 8.00 to 23.00.

In case of delay of visitors in the guest's room after 23:00, these persons must be registered and issued for accommodation in the guest's room or in another free room, according to the price list approved at the Hotel. The staying Guest is obliged to bear responsibility for the actions of visitors invited to his room, including liability for damage, violation of the rules on the prohibition of smoking, refusal to pay for the services provided by the hotel to these persons.

Is there a cafe at Sokol Hotel?

Answer:
The cafe is located on the 1st floor of the hotel.

Opening hours: from 7 am till 9 pm

In our cafe you can enjoy breakfast, lunch and dinner, as well as order food from the menu.

Where is the closest ATM to the Sokol Hotel?

Answer:
The nearest ATM is located in the lobby of the hotel on the 1st floor or in the shopping center "Gallery Airport", Leningradsky pr-t., 62A, working hours 9 am - 11 pm

FAQ